Terms and Conditions

Acceptance of Terms

Welcome to the Vida Glow Pty Ltd website (“Website”).

Vida Glow Pty Ltd provides services to you subject to the following Terms of Use, which may be amended by us from time to time with no notice to you. When using any Vida Glow Pty Ltd service you are also subject to any rules or guidelines, which may be posted, or emailed from time to time. All such rules or guidelines are hereby incorporated by reference into the Terms of Use.

Your continued use of the Website constitutes an affirmative, acknowledgement and agreement by you that you accept and agree to abide and be bound by these Terms of Use and any amendments.

These Terms of Use will be governed by and construed in accordance with the laws of Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Australia. If any provision of this agreement is found to be invalid or unenforceable by a court of law, that clause will be severed from these Terms of Use and such invalidity or unenforceability will not affect the remainder of the Terms of Use which will continue in full force and effect.

For the purpose of these Terms of Use, “Content” means a material such as text, software, images, audio and video, including links to that material.

Accuracy of Information

All material on the Website is provided in good faith. It is derived from sources believed to be accurate and current as at the date of publication. Your use of the Website is at your sole risk. Access to the Website is provided on an 'as available' basis. Neither Vida Glow Pty Ltd or its related bodies corporate nor its or their directors or employees make any representation or warranty that (i) any material on the Website will be reliable, accurate or complete (nor do they accept any responsibility arising in any way for errors in, or omissions from that material); or (ii) your access to the Website will be uninterrupted, timely or secure. Vida Glow Pty Ltd will not be liable for loss resulting from any action or decision by you in reliance on the information on the Website, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.

Product Descriptions

Vida Glow Pty Ltd and its related bodies corporate attempt to be as accurate as possible in the description of products. However, Vida Glow Pty Ltd does not warrant that product descriptions are accurate, complete, reliable, current, or error-free.

Limitation of Liability

The Trade Practices Act and similar state and territory legislation in Australian may confer rights and remedies on you in relation to the provision by Vida Glow Pty Ltd of goods or services on the website which cannot be excluded, restricted or modified ("Non-excludable Rights"). Vida Glow Pty Ltd does not exclude any Non-excludable Rights but does exclude all other conditions and warranties implied by custom, law or statute.

Except as provided for by the Non-excludable Rights: (a) all Content is provided "as is" and “as available” without warranties or guarantees of any kind, either express or implied, (b) Vida Glow Pty Ltd and its suppliers expressly disclaim all warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose, (c) Vida Glow Pty Ltd does not warrant that the functions contained in any Content or any Communications Facility or your access to the Website will be uninterrupted or error-free, that any defects will be corrected or that the Website or the server which stores and transmits Content to you are free of viruses or any other harmful components, (d) Vida Glow Pty Ltd does not warrant or make any representation regarding your access to, or the results of your access to, the Website (including any related or linked web sites) or any Content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise, and (e) you (and not Vida Glow Pty Ltd ) assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant Content.

To the maximum extent permitted by law, under no circumstances (including but not limited to any act or omission on the part of Vida Glow Pty Ltd) will Vida Glow Pty Ltd or its related bodies corporate be liable for any indirect, incidental, special and/or consequential damages or loss of profits, revenue or goodwill whatsoever which result from any use or access of, or any inability to use or access, the Website or any Content. You expressly acknowledge and agree that Vida Glow Pty Ltd does not exert control over users of the Website (including individuals referred to on the Website as guests and experts) and is not liable either for their opinions or their behaviour, including any information and/or advice and any defamatory statements or offensive conduct.

To the maximum extent permitted by law, Vida Glow Pty Ltd ‘s liability for breach of any implied warranty or condition, which cannot be excluded, is limited, at the option of Vida Glow Pty Ltd, to the following:

  • In the case of services supplied or offered by Vida Glow Pty Ltd, (a) the supply of the services again, or (b) the payment of the cost of having services supplied again; and
  • In the case of goods supplied or offered by Vida Glow Pty Ltd , (a) the replacement of the goods or the supply of equivalent goods, (b) the repair of such goods, (c) the payment of the cost of replacing the goods or acquiring equivalent goods, or (d) the payment of the cost of having the goods repaired.


Indemnity

You agree to indemnify and hold harmless Vida Glow Pty Ltd and its related bodies corporate (and the officers, agents, partners and employees of each of these) against any and all loss, liability, claim or demand to arise out of or in connection with your use and access to the Website.

Copyright

The material provided on the Website is copyright protected. You may only use this material for your own private and non-commercial purposes. Except for the temporary copy held in the computer's cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part (except where such use constitutes fair dealing under the Copyright Act) without the prior written approval of Vida Glow Pty Ltd or the appropriate supplier or licensor of Vida Glow Pty Ltd.

You may not use any part of the Content on the Website to establish, maintain or provide, or assist in establishing, maintaining or providing your own publications, Internet site or other means of distribution.

All software used on this website is the property of Vida Glow Pty Ltd or its software suppliers and is protected by Australian  and international copyright laws.

Trademarks

The Vida Glow Pty Ltd logo and the logos of the Vida Glow Pty Ltd products are registered trademarks of Vida Glow Pty Ltd or its related bodies corporate. Other trademarks may be displayed on the Website from time to time. These may belong to third parties. Nothing displayed on the Website should be construed as granting any licence or right of use of any logo or trademark displayed on a website, without the express written permission of the relevant owner.

Vida Glow is protected in the United States of America by the United States Patent & Trademark Office (USPTO) under Registration Number 4,740,940. Any use of the brand Vida Glow must be approved by Vida Glow Trading Ltd.

Your Account, Membership and/or Registration

In consideration of your use of the Website, you agree to:

  • Provide true, accurate, current and complete information about yourself as prompted by the website’s registration form (such information being the "Registration Data"); and
  • Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

In particular, to register, you must provide your real name and email address. If you provide any information that is untrue, inaccurate, not current or incomplete, or Vida Glow Pty Ltd has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Vida Glow Pty Ltd has the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof).

If you use this Website, you are responsible for maintaining the confidentiality of your Registration Data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Electronic Communications and Your Conduct

When you visit the Website or send an email to us, you are communicating with us electronically. You also consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

The Website may contain electronic bulletin boards, chat rooms and other communication facilities which provide for feedback by users to Vida Glow Pty Ltd, real-time interaction between users (including individuals referred to as guests and experts) and other electronic messaging and notice services ("Communication Facilities").

It is a condition of your use of any Communication Facility and your access to the Website that you do not do any of the following:

  • Restrict or inhibit any other user from using or enjoying any Communication Facility;
  • Post or transmit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law;
  • Post or transmit any material of any kind which violates or infringes upon the rights of any other person, including material which is an invasion of any privacy or publicity rights or which is protected by copyright, trademark or any other proprietary right or derivative works with respect thereto, without first obtaining permission from the owner or relevant right holder;
  • Post or transmit any material of any kind which contains a virus or other harmful component;
  • Post, transmit or in any way exploit any material of any kind for commercial purposes or which contains any promotional material or advertising;
  • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded; or
  • Download any file posted by any other user of a Communication Facility if you know, or reasonably ought to know, that the file cannot legally be distributed in such manner.

Vida Glow Pty Ltd may from time to time monitor or review the contents of its Communication Facilities. While Vida Glow Pty Ltd reserves its right to edit, refuse to post or to remove any information and/or materials (in whole or in part) that in Vida Glow Pty Ltd ’s sole discretion is in any way objectionable or in violation of any applicable law or the Terms of Use, Vida Glow Pty Ltd has no obligation whatsoever to monitor any Communication Facility or to edit, delete or refuse to post such contents, nor is Vida Glow Pty Ltd responsible for any contents in any Communication Facilities (including any information, comments and/or advice of any individual referred to as guest or expert whose statements on the web site are solely their own). You expressly acknowledge and agree that the Communication Facilities provide a means of public and not private communications.

Vida Glow Pty Ltd reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law.

Contributions

Vida Glow Pty Ltd may permit you to make share, publish, post, store or upload information including data, text, video, still images, audio or other material on the Website (“Contributions”). You retain sole responsibility for and accept all liability for all Contributions you make to the Website and Vida Glow Pty Ltd disclaims any and all liability in connection with Contributions. Vida Glow Pty Ltd assumes no responsibility for monitoring any Contributions and does not endorse the information Contributions. Vida Glow Pty Ltd is under no obligation to treat your Contribution as confidential.

Vida Glow Pty Ltd may at any time, without liability to you, remove, alter or disable access to any or all of your Contributions in its sole discretion without prior notice to you.

Vida Glow Pty Ltd may repost or share any information or content you upload to public networks in relation to Vida Glow and/or its products.

User License To Vida Glow Pty Ltd

By placing any Contributions, information or other material on the Website (including posting messages, uploading files, inputting data or engaging in any other form of communication), you grant to Vida Glow Pty Ltd and its related bodies corporate a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide license to do the following in respect of the Contributions, information or material:

  • Use, copy, sublicense, redistribute, adapt, transmit, publish and/or broadcast, publicly perform or display, and
  • Sublicense to any third parties the unrestricted right to exercise any of the foregoing rights granted.

The foregoing grant includes the right to exploit all proprietary rights in any such information or other material, including but not limited to rights under copyright, trademark, service mark or patent laws under any jurisdiction worldwide. You expressly waive in favour of Vida Glow Pty Ltd and any other party authorised by Vida Glow Pty Ltd all moral rights and any similar rights in any jurisdiction, which you may have or hereafter acquire in respect of any relevant communication or other material. At the request and expense of Vida Glow Pty Ltd, you will execute and deliver to Vida Glow Pty Ltd such instruments and take such other actions as may be required to carry out this grant of license and waiver.

Online Security

At Vida Glow Pty Ltd we take your online security very seriously. As such, we have prepared the following guidelines and information to help you enjoy trouble free browsing when visiting our web site or interacting with us.

Vida Glow Pty Ltd will never ask you to provide personal information like your bank details, credit card details, your address, driving licence or passport numbers via email.

If you’re making an online purchase from Vida Glow Pty Ltd and are required to provide us with your bank or credit card details, this will be carried out within a secure browser window. Check that a locked padlock symbol appears at the foot or top of the browser in which you are entering your details. 

Please REPORT any suspicious activity to us immediately.

Risk Of Loss

All items purchased from Vida Glow Pty Ltd are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Third party links and advertising

Hyperlinks and pointers to websites operated by third parties will appear on Vida Glow Pty Ltd from time to time. These websites do not form part of the Website and are not under the control of Vida Glow Pty Ltd or its related bodies corporate and neither Vida Glow Pty Ltd nor its related companies have any responsibility for the contents of any such hyperlink or linked web site. If you link to any such websites you leave the Website and do so entirely at your own risk.

The Website displays third party advertisements, which may or may not contain hyperlinks or referral buttons to websites operated by third parties. The display of such advertising does not in any way imply a recommendation or endorsement by Vida Glow Pty Ltd or its related bodies corporate of the relevant advertiser, its products or services or any such linked web site.

If you contact a third party using functionality provided on the Website, including via email, Vida Glow Pty Ltd accepts no responsibility for any actions taken by that third party in response to your communication or for any transactions entered into between you and the relevant third party.

Errors And Omissions

Vida Glow Pty Ltd endeavours to maintain the accuracy of product images, product descriptions, stock availability and prices, we do however reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.

Delivery & Customs

We ship our items from worldwide offices/dispatch centres located around the world from 7 conveniently positioned locations in USA, Australia, Europe, Asia & Canada. All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in USA, Canada & Australia need not worry about customs as we ship using domestic mail to these locations.

Returns, Repairs and Warranties

Vida Glow Pty Ltd will accept returns only for damaged goods that are not opened. Due to regulations worldwide we cannot accept any refunds for open packages – this includes customers who are not happy with the efficacy of our collagen. 

Vida Glow Pty Ltd will not accept returns or refunds for 'change of mind' once a purchase has been made. Any customer who is concerned their product is damaged or faulty can contact us via our contact us page to discuss the refund. All return requests must email hello@vidaglow.com within 2 weeks of receiving their order.

Wholesale

Unless given prior written approval from Vida Glow Pty Ltd you are not entitled to resell Vida Glow products via any sales medium whether online or offline. To become an authorised reseller please contact hello@vidaglow.comVida Glow Pty Ltd reserves to stop supplying any customer who is found to be reselling without permission.

Subscription

Vida Glow Pty Ltd offers a subscription service whereby the customer opts in to a regular monthly delivery which is automatically billed every 30 days.  By subscribing the customer receives a 10% discount from the standard product price.  Upon signing up the customer agrees to a minimum 2 month subscription.  Following 2 months of subscription, the customer can cancel the subscription at any stage. Subscription will be ongoing until the customer requests a cancellation by emailing hello@vidaglow.com. Purchases made via subscription are not entitled to our rewards program since a discount is already applied at checkout. 

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent disease.